1. Information We Collect
Alpha Quantum collects information to provide and improve our enterprise AI services. The types of information we collect include:
- Account Information: When you create an account, we collect your name, email address, company information, and contact details.
- Usage Data: We collect information about how you use our APIs and services, including API calls, response times, and feature usage.
- Technical Data: We automatically collect IP addresses, browser information, device information, and other technical details.
- Customer Data: Data you submit to our APIs for processing is handled according to strict data processing agreements.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing and maintaining our AI services and APIs
- Processing and responding to your requests and communications
- Improving our services, developing new features, and conducting research
- Monitoring usage patterns and preventing fraud or abuse
- Sending important updates about our services and policies
- Complying with legal obligations and protecting our rights
3. Data Security and Protection
We implement comprehensive security measures to protect your information:
- End-to-end encryption for data in transit and at rest
- Multi-factor authentication and access controls
- Regular security audits and vulnerability assessments
- Compliance with industry security standards and best practices
- Secure data centers with physical and digital protections
4. Data Sharing and Disclosure
Alpha Quantum does not sell your personal information. We may share information in the following limited circumstances:
- Service Providers: With trusted third-party vendors who help us operate our services
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Protection: To protect our rights, users, or the public from harm or illegal activities
5. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:
- Account information is retained while your account is active and for a reasonable period thereafter
- Usage logs and analytics data are typically retained for 12-24 months
- Customer data processed through our APIs is handled according to your data processing agreement
- We may retain certain information longer if required by law or for legitimate business purposes
6. Your Rights and Choices
You have several rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to certain limitations
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain types of data processing
To exercise these rights, please contact us at [email protected].
7. International Data Transfers
Alpha Quantum operates globally and may transfer your information to countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions for certain countries
- Certification schemes and codes of conduct
- Binding corporate rules for intra-group transfers
8. Children's Privacy
Our services are designed for businesses and are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing notices through our services
Your continued use of our services after such changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: [email protected]
- Address: Alpha Quantum, Franz-Joseph-Str.11, 80801 Munich, Germany
- Data Protection Officer: [email protected]
We will respond to your inquiries within a reasonable timeframe and work to resolve any concerns you may have.